Puppet.com offers free shipping on all U.S. orders of $99 or more. If your order totals $99 before taxes and shipping charges and you are shipping it to the mainland United States, your order will ship for FREE!  Items that qualify for this Free Shipping offer will have the green truck image:

Just because the shipping is FREE doesn't mean it should take a long time to arrive. Puppet.com understands that getting your items quickly is important to you, so we make every effort to process your order quickly. When you select FREE Shipping from our website, your order will ship via GROUND service (FedEx Ground) and we will email you a tracking number so that you can track your order from beginning to end. You can expect to receive your order within 5 business days AFTER your order has shipped. Most orders ship within 24 hours; however if your order includes an out-of-stock item, it may take 1-2 weeks before we get the out-of-stock item back in stock from our supplier. Once we have received all of the out-of-stock items, we will ship your entire order to you. If you would like a partial shipment of the in-stock items, please let us know by phone or visit our contact us page. Also please note that we do not ship on weekends or holidays.

EASY Returns:

If you are returning less than 10 items:
If you are not 100% satisfied with your purchase, you can return your order to the warehouse for a full refund. All we ask is that you send the items back to us in their original condition. If for whatever reason you need to return your item, simply go through our easy return process outlined below.

If you are returning more than 10 items:
If your return consists of more than 10 items, there will be a restocking charge of 25% on the value of those items. Here's an example: Suppose you purchased 50 puppets for $5 each and you need to return 25 puppets >>> The value of your order was $250 and the value of the 25 puppets you are returning is $125 >>> Therefore the restocking charge is 25% of $125 which is $31.25 >>> When we receive your return, your refund will be $125 minus $31.25 which is $93.75.

Below is our easy return process.

Return request process
With Puppet.com's 30 day return policy, there are no special catches or exceptions. All we ask is that you send the items back to us in their original condition.

• You can return your purchase for up to 30 days from the purchase date. Products must be in the condition you received them.
• To begin your return process, just complete a return request.
  
• Once your return is received and inspected by the fulfillment centers (usually within 72 hours of receipt), your refund will be processed and a credit will be automatically applied to your credit card or original method of payment within 7 days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.