Unlike many other websites that have special rules and lots of fine print, Puppet.com offers free shipping on all orders of $99 or more... period. If your order totals $99 before taxes and shipping charges, your order will ship for FREE!

Just because the shipping is free doesn't mean it should take a long time. Puppet.com understands that getting your items quickly is important to you, so we make every effort to process your order quickly. When you earn Free Shipping from our website, you can expect to receive your order within 7 business days (usually less -- see map below). Your order will ship via FedEx Ground and we will email you a tracking number so that you can track your order from beginning to end.

Please note that if your order includes an out-of-stock item, it may take 1-2 weeks before we get the out-of-stock items in stock. Once we have received all of the out-of-stock items, we will ship your entire order to you. Also please note that we do not ship on weekends or holidays.

FREE Returns:

If you are not 100% satisfied with your purchase, you can return your order to the warehouse for a full refund. We believe that in order to have the best possible online shopping experience, our customers should not have to pay for domestic return shipping. So if for whatever reason you're not happy with your purchase, just go through our easy return request process and we will send you a free return label. Your domestic return costs are always prepaid.

Return Details

With Puppet.com's 365 day return policy, there are no special catches or exceptions. All we ask is that you send the items back to us in the original packaging, and make sure that the merchandise is in the same condition.

• To begin your return process, just complete a return request. Once we receive your request, we will send you a prepaid FedEx domestic label to return your item back to us.*
• You can return your purchase for up to 365 days from the purchase date.
• Products must be in the condition you received them and in the original box and/or packaging.
• Return shipping is absolutely FREE.
• Please do not send your purchase back to the manufacturer.
• Once your return is received and inspected by the fulfillment centers (usually within 72 hours of receipt),your refund will be processed and a credit will be automatically applied to your credit card or original method of payment within 7 days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.

*Please note to use our prepaid labels, shipments must be sent from the United States.

IN-STORE PICKUP

• In Store Pickup is Free. We are located in East Aurora, New York, which is just outside Buffalo, New York. Our address is 129 Elm Street, East Aurora NY 14052.
• Once your order is ready, we will contact you by email. We will also let you know when we are OPEN for pickup.
  

 

EXPRESS SHIPPING OPTIONS

We understand that sometimes customers need a quicker delivery option than Ground. That's why we offer express shipping methods during checkout. FedEx 2 Day, 3 Day and Overnight options are available during checkout. 

 

Please note that we do not ship on weekends or holidays.

 

Generally, our FedEx pickup time is 12pm on weekdays -- so if you place your order after 12pm EST on a non-holiday weekday and you need a 2 day, 3 day or overnight service, please let us know so that we can make sure that your order ships out the same day. Either visit our contact us page, chat with us live, or call us toll free at 1-800-718-4171 and we will do our best to get your order out on the same day.

 

CANADIAN CUSTOMERS

FedEx Ground, International Economy and International Priority are available for orders shipping to Canada. Please note that you will be responsible for any and all duties, taxes and other charges that may be applied by customs. Gift orders are typically not subject to any additional fees. If your order is a gift, you will be able to select a gift option during checkout and we will notify FedEx automatically when your order is shipped.

 
See below for FedEx Ground Shipping Estimates Map
(FOR CANADIAN ORDERS)

 

OTHER INTERNATIONAL SHIPPING OPTIONS

We do not currently provide shipping outside the U.S. and Canada. Canadian customers: please note that you will be responsible for any and all duties, taxes and other charges that may be applied by customs.

 

 

CUSTOM SHIPPING OPTIONS

If you're placing a large order and would like to use your own carrier, we can make arrangements to ship your order this way. Please visit our contact us page or call us toll free at 1-800-718-4171 to make arrangements before placing your order.