Troubleshooting cloud deployments If you encounter issues with a PE cloud deployment, review the troubleshooting information. Authentication fails with SSH username or credentialsCloud providers vary in their support for Secure Shell (SSH) authentication. After 60 days, the puppetadmin user account stops workingThe default password of the puppetadmin user expires 60 days after the image is created. If you fail to reset the password, the account expires. Agent run fails for non-root usersAn agent run initiated by puppetadmin or any other non-root user fails when attempting to access certificates, packages, and services. Certificate-signing curl command has incorrect URLThe curl command on the console's Unsigned Certificates page contains a URL that uses your primary server's private hostname or internal DNS name. This type of URL causes issues if nodes cannot resolve the private hostname or internal DNS name.