IT Service Management (ITSM) is often seen in opposition to DevOps due to overly bureaucratic and fossilised processes that haven’t been continuously improved in the face of new capabilities, and that haven’t learned from the rest of the industry in terms of Agile, DevOps and Lean methodologies. This perception is shifting, particularly since the release of ITILv4 and the High Velocity IT pillar, which is very much aligned with modern enterprise DevOps principles.

In this webinar you’ll hear from Nigel Kersten, Field CTO at Puppet, Eileen O’Mahony, the General Manager of WM Promus, and Kevin Reeuwijk, Senior Principal Sales Engineer and Puppet/ServiceNow expert on the business benefits that aligning ITSM with DevOps and integrating ITSM with your automation platform will bring.

We will cover:

  • Misconceptions about ITILv3 and common pitfalls
  • Modern ITILv4 philosophies and key roles in your organisation
  • How Puppet integrates with ITSM solutions like ServiceNow
  • The value of focusing on:
    • Self-Service Infrastructure
    • Automated Incident Registration
    • Up-to-date Asset Management

View slideshare here.