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We want to keep the Puppet communities awesome, and we need your help to keep it that way. While we have specific guidelines for various tools (see links below), in general, you should:
The point of this section is not to find opportunities to punish people, but we do need a fair way to deal with people who do harm to our community. Extreme violations of a threatening, abusive, destructive, or illegal nature will be addressed immediately and are not subject to 3 strikes.
Puppet has a healthy community full of people who are happy to help you get unstuck, but the community works best if you know how it works. If you run into trouble with Puppet, these guidelines will make it easier for you to quickly get help.
Puppet has a relatively long history and open development process for an open-source project, so there is a ton of information returned from search engines for various problems. To narrow down your results to the most relevant, try these search tips:
In general, we suggest searching the documentation site or browsing from the front page of the docs.
We also provide various commercial services around Puppet — including training, professional services, support, and certification — for people who want a little extra hands-on help.
If you can’t solve a problem on your own, there are a lot of places where you can get help from (and help!) your fellow community members. The sections below cover the norms and expectations in each area of the Puppet community.
A great place to get real-time help with Puppet is the Puppet Community Slack, which features a wide variety of channels on different topics and a vibrant community of users.
Our IRC channel is #puppet on irc.freenode.net. You can join with your favorite IRC client as well as Freenode’s web client.
The following guidelines apply to all Slack channels and groups as well as IRC.
Please read and understand this fantastic guide to getting help for open-source projects before diving in. All of the points there apply to #puppet, especially “Don’t repeat yourself”, “Don’t ask to ask”, and “Stick around”. #puppet in particular has heavy concentrations of people in UK (GMT) and West-coast US (PST), so asking your question when those time zones are in business hours is more likely to get a good result.
Be aware that our community channels are not official support channels; they’re an ad-hoc group of people (some of whom work on Puppet for a living) self-organizing to help each other out. If you do not receive an answer to your question, (especially if you have not followed the getting help on best practices!!), that doesn’t mean you are out of options, the software is hopelessly broken, or your problem is insoluble. It just means you need to keep troubleshooting.
Some additional conduct guidelines:
Remember, when you post to a community mailing list, you are, in effect, asking a large group of people to give you some of their time and attention — to download your message, read it, and potentially reply to it. It is simply polite to make sure your message is relevant to as many of the people receiving the message as possible. Many of the guidelines below stem from this basic principle.
Puppet community mailing lists
Stay on topic
Keep it short
Remember that thousands of copies of your message will exist in mailboxes:
Use proper posting style
Do not hijack threads
Credit to the Fedora Mailing List Guidelines as a starting point under the Creative Commons Attribution-ShareAlike 3.0 Unported license.
You can log bug reports and support tickets for Puppet using our ticketing system. In order to cut down on ticket spam, the tracker requires you to register and log in before the “New issue” link appears in the UI.
Here are a few guidelines that apply specifically to our bug tracker:
The Puppet Forge is a repository of modules, written and contributed by users, and we encourage you to publish your modules on the Forge.
Exhibitors, speakers, sponsors, staff, and all other attendees at events organized by Puppet (such as Puppetize, Puppet Camps, and training classes) or held at Puppet facilities are subject to these community guidelines and code of conduct. We are dedicated to providing a harassment-free experience for everyone, and we do not tolerate harassment of participants in any form.
We ask you to be considerate of others and behave professionally and respectfully to all other participants. Remember that sexual language and imagery is not appropriate for any event venue, including talks. Participants violating these rules may be sanctioned or expelled from the event without a refund at the discretion of the organizers or Puppet staff members.
Harassment includes offensive verbal comments related to gender, gender identity or expression, sexual orientation, disability, physical appearance, body size, race, religion, sexual images in public spaces, real or implied violence, intimidation, oppression, stalking, following, harassing photography or recording, sustained disruption of talks or other events, inappropriate physical contact, and unwelcome sexual attention. Participants asked to stop any harassing behavior are expected to comply immediately.
If a participant engages in harassing behavior, the event organizers may take any action they deem appropriate, including warning the offender or expulsion from the event with no refund. If you are being harassed, notice that someone else is being harassed, or have any other concerns, please contact a member of the event staff immediately.
Event staff will be happy to help participants address concerns. All reports will be treated as confidential. We strongly encourage you to address your issues privately with any of our staff members who are organizing the event. We encourage you to avoid disclosing information about the incident until the staff have had sufficient time in which to address the situation. Please also keep in mind that public shaming can be counter-productive to building a strong community. We do not condone nor participate in such actions.
You can alternatively contact email@example.com.
We expect all participants to follow these rules at all event venues and related social events.
Credit to 01.org and Tizen.org, since they formed the starting point for many of these guidelines.
The Event Code of Conduct is based on the example policy from the Geek Feminism wiki, created by the Ada Initiative and other volunteers. The PyCon Code of Conduct also served as inspiration.